Refund policy

Return & Refund Policy

At Dewkes Limited customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help.

Returns

• You have 30 calendar days to return an item from the date you received it.
• To be eligible for a return, the item must be unused and in the same condition that you received it. The item must be in the original packaging.
• You will need to provide the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods. Please contact us if you have questions or concerns about your specific item.

Damaged or Defective Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Contact Us

If you have any questions about our return and refund policy, please contact us at info@dewkes.co.uk

Changes to This Policy

Dewkes Limited reserves the right to modify this return and refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Thank you for shopping with us!